Status Disclosure
Financing your vehicle - frequently asked questions
Who are we?
Frecker Limited T/A Henson Motor Group and Zoomo Car Credit
Tel: 0191 266 8686
Email: finance@zoomocarcredit.com
Website: www.zoomocarcredit.com
Who regulates us?
The Financial Conduct Authority is the independent watchdog that regulates financial services.
We are a registered Appointed Representative of Automotive Compliance. Automotive Compliance Ltd's permissions as a Principal Firm allows Frecker Limited T/A Henson Motor Group and Zoomo Car Credit to act as a credit broker. Our firm reference number is 924291.
You can check this information on the Financial Services Register at https://register.fca.org.uk/
Use this information to decide if our services are right for you.
Which service will we provide for you?
We can introduce you to a number of lenders who may be able to help finance your vehicle.
This group of lenders provides us with a range of products which may be suitable for your vehicle purchase requirements.
We will explain the key features of those products to you and make a recommendation based on affordability which is suitable for your demands and needs at the time it is made.
We are not Independent Financial Advisers and so are unable to provide you with independent financial advice. There are also other sources of finance which you may wish to investigate.
We may receive a commission payment from finance providers should you decide to enter into a finance agreement with them via us.
What to do if you have a complaint
To register a complaint, contact us by either:
Email: aftersales@hensonmotorgroup.co.uk
Telephone: 0191 917 2291
Or write to us at: Henson Motor Group, Henson House, Ponteland Road, Newcastle upon Tyne NE5 3DF
If you cannot settle your complaint with us, you may be entitled to refer it to Automotive Compliance Ltd, The Factory, 44 Alfred Street, Gloucester GL1 4DD. Telephone: 01452 671 560. Email: complaints@automotive-compliance.co.uk
If we are unable to resolve your complaint to your satisfaction within eight weeks, you may be entitled to refer it to the Financial Ombudsman Service. Telephone: 0800 023 4567 or 0300 123 9123. Website: www.financial-ombudsman.org.uk
