OK, you’ve been thinking about buying a used car for months and have finally decided to go ahead and apply for finance. The problem is, what about if you get refused? Read more here.
At Zoomo Car Credit each of our customers is important to us, and we believe you have the right to a fair, swift and courteous service at all times.
We are in receipt of your complaint and we will deal with it promptly, effectively and in a positive manner.
Complaints Submission Form
1) We will acknowledge your complaint within 3 working days of receipt of your complaint.
2) We will investigate your complaint and endeavour to send a final response to you within 4 weeks of receipt of your complaint. If we are unable to provide you with a final response within this time we will send you an update.
3) We will endeavour to send a final response to you within 8 weeks of receipt of your complaint. If we are unable to provide you with a final response within this time frame, we will write to you explaining why and advise you when you can expect a final response.
4) If more than 8 weeks from the date of your complaint have passed and you haven’t received a final response, or you are dissatisfied with the final response you have received (at any stage of the process) you can write to:
Financial Ombudsman Service (FOS)
South Quay Plaza
183 Marsh Wall
T: 0800 111 6768 (freephone)
or 0300 500 8082
You must refer your complaint to the Financial Ombudsman within 6 months of the date on the final response.
Helpful friendly staff. Quick and easy process!
Fantastic dealer, really quick at getting finance in place and extremely helpful friendly staff. Would recommend to everyone.
Very friendly staff! Go out there way to get you what you want and very easy process. Would recommend to anyone if you're wanting to buy a car or finance. Thank you :)